Frequently Asked Questions

Customers can choose the currency of the country you are purchasing from.

We support the world's mainstream languages and currencies.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

Processing time:

All orders are processed within 1-7 business days. If we are experiencing a high volume of orders, shipments may be delayed,especially during the holidays. Please allow additional days in transit for delivery. We will notify you via email if there is a significant delay in your order.

Shipping time:

8-12 days for all Expedited Shipping Orders.

10-15 days for all Standard Shipping Orders.

We provide free worldwide shipping for most orders above $35.
Orders below this amount will be charged shipping as follows:

Standard Shipping---$4.99 USD
Urgent Express Fee--$7.99 USD

For more details, please see our shipping policy.
(All products in the store do not add any additional fees)

Free shipping on purchases over $35

Yes, we ship our products all over the globe.and no additional shipping charges.

We can ship to the United States, Canada, Australia, and most countries in Europe, but we temporarily do not ship to island countries such as Hawaii.

All products do not add any additional costs, what you see is what you get.we only charge a symbolic shipping fee, most of the shipping costs are loss-making, and these are borne by ourselves.

Since our products are customized, the products need to be engraved and image processed after payment, so a certain production cycle is required.
Most of our products will be shipped within 1-4 days, but some hot-selling products or products with complex production processes may have a longer customization cycle, but we will arrange production as soon as possible after receiving the payment.

When you open the website, the email subscription page pops up. Let you keep an eye on various new product pushes and discounts on the website
After you pay and place an order, you can check your order logistics information at any time through your subscription account.

You can find your order number and other order information by logging into your account(If you have registered an account). You can also check the order confirmation email.

Please contact our customer service team within 24 hours via Live Chat or service@glwave.com for assistance. We will be able to change the order if the package has not been shipped out.

Although this rarely happens. If the item arrive damaged, please contact our customer service in a timely manner and we will issue a brand new item once we confirm the item was defective.
We apologize for your less-than-perfect experience.

Customized products cannot be sold again. If there is no product quality problem, we will not provide return service. Please consider carefully when placing an order.